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• Overall customer satisfaction is down, according to the survey. It’s most notable among a subset of users who formerly gave VMware the highest satisfaction rankings.
• For example, before the Broadcom acquisition, 61% of VMware customers ranked their satisfaction level as an 8 or 9 (i.e., high satisfaction). But after the merger, only 45% of customers gave VMware the highest rankings.
• The survey also reveals that customers expect steep cost increases — nearly 1.5 times what they’re paying now for VMware licensing and packaging.
• In other words, the 59% of organizations currently paying more than $500,000 per year expect to pay more than $735,000 per year going forward.
• As a result, most of the respondents (86%) said they expect to make multiple changes moving forward.

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