Technology Trends

Home >> Resources >> Is Your Contact Center Empowering Your Agents?

Automation and AI are Enhancing Self-Service and Boosting Productivity

Today’s customers want service on their timeline and channels of choice. As the customer experience changes, companies must learn how to adapt to meet these new demands.
Whether customers want to research a new product or service, follow up on a recent purchase, get specific support, or register a comment or complaint, they expect every interaction to be personalized, seamless, and easy
That’s where self-service capabilities come in.
Frost & Sullivan research shows that when it comes to the customer experience, more and more organizations are moving to self-service channels to cut costs, leverage the benefits of automation, and improve the agent experience. Indeed, a recent survey of more than 1,200 contact center decision-makers shows that 56% say investments in self-service tools are a top priority for their organization. That makes sense: a recent survey from Salesforce reveals that customers have increased their use of self-service tools by more than 30%.

I will receive information, tips, and offers about Office and other Technology Trends products and services. Privacy Statement.

White Paper from Technology Trends

* - marks a required field

Full Name*

Email Address*

Country*

Post Code *

Phone *

Answer the following questions about your organization below:

Company Name *

How many people are employed by your organization? *

In which industry do you work? *

What is your company's revenue?

Job Title *

Job Level *

I will receive information, tips, and offers about Office and other
Technology Trends products and services.

By clicking DOWNLOAD button you agree to our Terms of Use. We take your privacy seriously.