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In the ever-changing landscape of today’s healthcare, the annual CHIME Digital Health Most Wired (DHMW) survey is a significant digital health “north star” healthcare organizations (HCOs) have relied on for years. Widely known for the annual Most Wired recognition awards, the DHMW survey provides healthcare leaders a comprehensive profile of digital health usage in U.S. HCOs and a reliable resource by which to benchmark their own digital health progression.

• To help explain the Infrastructure findings in the 2023 DHMW survey and the connectivity market in general, CHIME spoke with Spectrum Enterprise Vice President of Segment Marketing Andrew Craver. Spectrum Enterprise, a leading national provider of scalable network, communication, collaboration and security technology solutions, has an extensive HCO client list and is well positioned to offer insights from their market vantage point. Using the 2023 DHMW survey as a starting point, we profiled survey findings around infrastructure support, governance, monitoring practices and performance before turning to Craver to provide context and clarity around the many complex issues HCO leaders must navigate to ensure their organizations operate reliable and resilient modern infrastructures.
• The first category in the Infrastructure section of the DHMW survey addressed infrastructure support. In this section, the HCO’s network capability was assessed by considering the varied types of digital technologies supported
• A second infrastructure category assessed by the DHMW survey focused on Infrastructure Governance. Following the assessment of an HCO’s ability to support the influx of employee-owned devices in patient care, the DHMW survey gauged an HCO’s efforts to govern the use of these devices by considering the varied elements included in a BYOD (bring your own device) policy. HCOs must be diligent to create policy and security measures as it relates to personal smart devices as they are projected to remain a permanent fixture on the digital health landscape. A BYOD policy for healthcare operations is important for a variety of reasons, chief among which is the need to protect patient data. Thus, while virtually all participating DHMW HCOs (98%) reported their BYOD policy included at least one of the eight elements considered in a BYOD policy, those elements most closely aligned with the protection of patient data — acceptable use and access controls were understandably the most cited policies.

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