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Mercado Libre, the largest online commerce and payments ecosystem in Latin America, engaged HackerOne in 2017 to meet security objectives.

• The company started with two private programs, HackerOne Bounty and HackerOne Response, and leveraged HackerOne Triage.
• Six years later, HackerOne announced the launch of Mercado Libre’s Public Bug Bounty Program.
• Application Security Director Alejandro Federico Iacobelli shares insights from his programs, including the importance of the relationship between his team and the hacker community.
• The program aims to connect companies with a global talent pool of security researchers who can find and report vulnerabilities in exchange for bounty payments and reputation.
• Year-over-Year Retention: Since 2019, YoY retention has increased from 20.59% in 2020 to 34.57% in 2023.
• Multi-Year Retention: Since 2021, the MYR has seen growth from 9.26% to 16.5%.
• Churn Rate: Since 2020, the churn rate has remained steady at 65%.

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