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We have now entered the world of AI-augmented work and decision making across all the functional areas of a business, from front to back office. AI, machine learning, and natural language processing are changing brands around the globe across multiple industry sectors. AI disrupters will scale AI initiatives, drive better customer engagements, and have faster rates of innovation, higher competitiveness, higher margins, and superior employee experiences. Organizations worldwide must evaluate their vision and transform their people, processes, technology, business models, and data readiness to unleash the power of AI and thrive in the digital era.

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• Responsible AI (RAI) is AI that is aligned with human-centered values, fair, explainable, and focused on reducing the unintended consequences of AI by ensuring that the system's intent and use are aligned with the norms and values of the users it aims to serve. RAI aims to empower employees and businesses and fairly impact customers and society — allowing companies to engender trust and scale AI with confidence.
• AI governance is essentially the set of processes, policies, and tools that bring together diverse stakeholders across data science, engineering, compliance, legal, and business teams to ensure that AI systems are built, deployed, used, and managed to maximize benefits and prevent harm. AI governance allows organizations to align their AI systems with business, legal, and ethical requirements throughout every stage of the ML life cycle.
• IDC estimates that most G2000 companies have more than 100 machine learning models in production, with some having thousands. The impact of these models is increasing too. IDC surveys suggest that at least a quarter of G2000 companies credit their AI capabilities with contributing to more than 5% of their earnings. It is no surprise, then, that AI investments are likely to continue to grow as around half of G2000 firms plan to increase AI spending, viewing it as a strategic imperative
• A leading custom application development company and IT consulting agency are using AI for HR, customer service, and IT operations. The company is using a commercial AI governance solution that has custom integration with its corporate GRC system. The CIO of the organization owns the overall AI budget, and AI governance tools and technologies are included in it. It is around 15% of its total AI budget. Although, the company embraced AI governance as an afterthought for the first few initiatives, it is rapidly moving to embrace it as a forethought for the company's new initiatives. The CIO collaborates with the head of legal/compliance and LOB heads to ensure alignment to business rules and requirements. According to the CIO of the organization, "Using AI governance platform helps engender trust in AI and helps us be proactive and make more informed decisions in a faster and easier way."

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