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The client is a leading European state-owned pharmaceutical company. It has over 400 outlets and controls more than 40% market share in Norway

• HCLTech started this partnership with the client as an IT managed service provider, with a small team size of 5, was only involved in SLA based ASM and now HCLTech is vouched to be their reliable value-enabling partner, providing customizations to maximize business value in all retail channels, including 450 stores, 2 warehouses, over 600 suppliers and nearly 6000 items per store.

BlueYonder demand and fulfilment as the planning platform benefited clients, the overall SLA for this BY application support and maintenance increased from 70% to 98% and improvement in system availability from 95% to 99%

• HCLTech helped the client improve forecast accuracy by 5% to 6%.

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