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Digital Document Maturity: A Spotlight on Government
Government personnel are familiar with the creation, exchange, and delivery of digital documents. Mature government organizations invest in advanced document technologies and processes beyond basic digital features. Capabilities like e-signature and digital document creation are essential for strong employee and customer experiences.
Digital Document Maturity: A Spotlight on Government
- Capabilities like e-signature and digital document creation are essential for strong employee and customer experiences. The new goalpost for success and digital document maturity is having fully digital end-to-end document processes and a willingness to continually evolve digital capabilities.
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Adobe commissioned Forrester Consulting to evaluate digital document maturity by conducting an online survey of 170 global digital platform leaders within government organizations.
- The study found that mature government organizations reap greater benefits from their document technologies compared to those with low-maturity document practices.
- Mature government organizations have the staff, knowledge, and processes to implement advanced technologies, including advanced document creation, dynamic forms, remote notarization, document-process automation, and document-focused text analytics.
- Mature government organizations are more likely to overperform on KPIs (81%) compared to those from less mature organizations (70%).
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